Refund policy
All purchases are final. We do not offer refunds.
Please carefully review your order, product information, and selected size before completing your purchase.
Exchanges
We only accept exchange requests in the following circumstances:
1. Incorrect Item or Size Sent
If we accidentally send you the wrong product or size, please contact us and we will arrange a replacement at no additional cost to you.
2. Manufacturing Defect
If your football boots arrive with a genuine manufacturing defect, contact our support team as soon as possible after delivery. Our team will review the issue and, if the defect is confirmed, arrange a replacement.
Choosing the Correct Size
Customers are responsible for selecting the correct size when placing an order.
A size guide is provided on every product page below the price to help you select the appropriate size.
If you choose the wrong size, we are unable to offer a refund or exchange.
No Refunds
Refunds are not available for the following reasons:
- Incorrect size selected by the customer
- Change of mind
- Incorrect product selected by the customer
- Personal preference or fit
- The product no longer being suitable after purchase
- Any other reason not caused by an error or confirmed defect on our part
By completing your purchase, you confirm that you have reviewed the product details and size information and agree to our final-sale policy.
How to Contact Us
If you believe you received an incorrect or defective item, please contact our customer support team with:
- Your order number
- Clear photos of the item received
- A brief description of the issue
Our team will review your request and provide the appropriate next steps.
Thank you for understanding and for shopping with 11Kora.