Terms of service
Last Updated: September 22, 2026
Welcome to 11Kora. By accessing or using our website and purchasing our products, you agree to the following Terms of Service. Please read these terms carefully before placing an order.
1. General
11Kora operates this online store to provide customers with football boots and related products.
By using our website, you confirm that you are legally able to enter into a purchase agreement and that the information you provide during checkout is accurate and complete.
We reserve the right to update, modify, or discontinue any part of our website, products, pricing, or services at any time without prior notice.
2. Products and Product Information
We make reasonable efforts to ensure that product descriptions, images, sizes, specifications, and availability displayed on our website are accurate.
However, colors and appearance may vary slightly depending on your device or screen settings.
Product availability may change without notice. If an ordered product becomes unavailable, we may contact you to discuss an alternative product or another appropriate solution.
3. Pricing and Payments
All prices are displayed on the product page or at checkout and are subject to change without notice.
By placing an order, you authorize the payment method provided to be charged for the full amount of your purchase, including applicable shipping fees and any other charges shown at checkout.
We reserve the right to correct pricing errors or cancel orders placed due to an obvious pricing or listing error.
4. Orders
After placing an order, you should receive an order confirmation containing your order details.
An order confirmation does not necessarily guarantee that the order can be fulfilled. We reserve the right to cancel or decline an order when necessary, including situations involving product availability, pricing errors, suspected fraudulent activity, or other circumstances that may prevent us from fulfilling the order.
If we cancel an order after payment has been received, any applicable refund will be handled according to our Return & Refund Policy.
5. Shipping and Delivery
Orders are processed according to the shipping information provided on our website.
Delivery times are estimates and may vary depending on the destination, shipping carrier, customs procedures, weather, holidays, or other circumstances outside our control.
Once an order has been handed over to the shipping carrier, delays caused by the carrier or customs are outside our direct control.
Customers are responsible for providing a complete and accurate shipping address at checkout.
6. Returns, Refunds and Exchanges
All sales are final. We do not offer refunds.
We only provide exchanges when:
- We send the incorrect product or size.
- The product arrives with a confirmed manufacturing defect.
Customers are responsible for selecting the correct size and product before completing their purchase.
For full details, please review our Return & Refund Policy.
7. Customer Responsibilities
You agree to provide accurate information when creating an account, placing an order, or contacting our support team.
You are responsible for reviewing your order details before completing your purchase, including:
- Product selection
- Size
- Quantity
- Shipping address
- Contact information
11Kora is not responsible for issues caused by incorrect information provided by the customer.
8. Website Use
You agree not to use our website for unlawful, fraudulent, abusive, or unauthorized purposes.
You may not attempt to interfere with the operation or security of our website, access restricted areas without authorization, or use automated methods to improperly collect information from the website.
We reserve the right to restrict or terminate access to the website when necessary.
9. Intellectual Property
All website content, including logos, graphics, images, product descriptions, text, branding, and other materials, is owned by or licensed to 11Kora unless otherwise stated.
You may not copy, reproduce, distribute, modify, or use our content for commercial purposes without prior written permission.
10. Third-Party Services
Our website may use third-party services such as payment processors, shipping providers, analytics services, and other platforms.
Your use of those services may also be subject to the terms and policies of the respective third parties.
11Kora is not responsible for the independent actions, policies, or availability of third-party services.
11. Limitation of Liability
To the extent permitted by applicable law, 11Kora will not be responsible for indirect, incidental, or consequential losses arising from the use of our website or the purchase or use of our products.
Nothing in these Terms is intended to exclude or limit any rights or protections that cannot legally be excluded or limited under applicable law.
12. Changes to These Terms
We may update these Terms of Service from time to time.
Any changes will be posted on this page, and the Last Updated date will be updated accordingly.
Your continued use of our website after changes are posted means that you accept the updated Terms of Service.
13. Contact Us
If you have questions about these Terms of Service, your order, or our policies, please contact our customer support team through the contact information provided on our website.